Loyal-Tea FAQs

You might have guessed it from the name but Loyal-Tea is our loyalty program for all you tea-lovers out there. Here at Chatime, we believe that it’s always good to give something back, so we like to reward our loyal customers.

It works like this. The more you buy your favourite teas, the more points you’ll earn, and the more rewards you’ll receive. There are also heaps of other tea-rrific benefits; including our Welcome Half Price Chatime offer, a free drink on your birthday* and access to exclusive member offers.

Sign up today by downloading the Loyal-Tea app from the App Store or Google Play. Be sure to scan your app every time you purchase at the counter, on kiosk or order via the app.

We’re glad you asked! Simply download the Chatime Loyal-Tea app from the App Store or Google Play. You can create your account quickly and easily via the app and start earning points from your very next purchase. PLUS you’ll get a 50% off voucher to redeem after you sign up. How good is that?!

There are heaps of tea-rrific benefits to enjoy when you become a Loyal-Tea member:

  • ● Enjoy a 50% off voucher when you sign up.
  • ● Earn 10 points for every $1 you spend
  • ● Save up enough points to treat yourself to a FREE tea
  • ● Let us share the birthday joy with a FREE* tea on us.
  • ● Be the first to know about all of our exciting new promotions, and receive exclusive membership offers


*Birthday offer subject to eligibility.

For every $1 you spend instore, you earn 10 points. 100 points = $1 Craving a Pop It Like It’s Peach? All you need is 795 points! Unfortunately you’ll need enough points for the full cost of your order, no partial redemptions.

You’ll receive your FREE Birthday Tea 3 days before your birthday. To be eligible, you must have made a transaction in the 90 days leading up to your birthday. Remember to make sure you have your birthday correctly inputted on your account! Your Free Birthday Tea Voucher will be in your Chatime app under the OFFERS tab. Birthday not correct? Simply contact our Customer Care team and make sure you have a valid ID ready. ‘Free Tea’ birthday voucher is valid for 30 days from issue date.

The best things in life are free and that includes our Loyal-Tea App! You can download it right now from the App Store and Google Play, app-solutely free (pun intended).

We no longer accept physical Loyal-Tea cards in store. If you still have a physical card with us, SIGN UP to the app then CUT IT UP.

When you sign up via the app, you can enter your membership number and verification code of your physical card to retain all your earned points.

  • Every time you visit a Chatime T-Brewery, have the ‘CARD’ tab of the app open and ready to scan. There, you’ll also see your current point balance.
  • The ‘OFFERS’ tab will show you any current vouchers or discounts on your account.
  • To order via the app, head to the ‘ORDER’ tab, select your T-Brewery location and then proceed to order your fave Chatime. You can either order now or order ahead to skip the queue.
  • Not sure where your local T-Brewery is? No worries! Head to the ‘FIND US’ tab to locate.
  • Go to the ‘ORDER’ section of the Loyal-Tea app, select your T-Brewery location and select your favourite Chatime drink. You’ll see that you can customise your beverage, by choosing how much ice you want in your drink and select your sugar level. Then, pick your favourite mix-ins to add the finishing touch.
  • Once you’ve got your order sorted, you can set your pick up time. If you are already en route you’ll probably want your next Chatime ASAP, or you can arrange to pick it up at a later time, so you can swing by when it suits you. Either way, you’ll never have to queue at Chatime again!
  • Make sure to check your order confirmation page before proceeding to payment.
  • Give yourself plenty of time to order, as T-Breweries will not accept any app orders 10 mins prior to closing.

Sorry! Once you’ve ordered it’s up to to collect. We will not refund any forgotten drinks.

  • Super sorry, but you won’t be able to place an order or pre-order your drinks if the T-Brewery you’re ordering from is closed. You can only place an order during opening hours.
  • T-Breweries will also not accept any app orders 10 mins prior to closing.

We accept credit cards, Apple Pay, Google Pay, Chatime gift cards and Loyal-Tea points as payment on the Chatime app.

  • Well that’s annoying! Have you tried resetting it? Click here or where it says “Forgot your password? Click here to reset it”. You will need to enter the email address linked to your account. Then we’ll send you an email, so you can reset it. If you’re still having trouble, simply click here to email our Chatime Customer Care Team and we’ll get it all sorted out for you. You will need to include the following information:
  • ●Your Chatime Member Number
    ● First Name
    ● Last Name
    ● Email address
    ● Mobile number
    ● Date of Birth
  • Make sure you give us all of the info above, so we can help you as soon as possible.

You can check how many points you have earned on your Loyal-Tea by heading to the app and selecting ‘CARD’ and it will display your points balance. You can also ask our friendly T-ristas to check for you.

It can sometimes take up to 24 hours for your points to be loaded into your account. If your points still do not appear after this time or you are having trouble with your account, click here to contact our Customer Care Team and they will be happy to help. Please note – you cannot earn points on any transactions using a discounted promotion e.g. Loyal-Tea app welcome half price offer, and other vouchers on the app.

Once you have collected enough points for a free drink, simply let the T-rista know you want to use them at the point of purchase. They will scan the ‘CARD’ tab on your app for you. You can also place your order on the app and choose to pay with your points at the checkout screen. Remember you can only use your points for a free tea not a discount, you must have enough points to cover the full value of the transaction. E.g. for a $7.95 tea, you’ll need 795 points.

The specific expiry date for any offer or reward will also be written on the offer or reward itself. You will find these on the Loyal-Tea app in the ‘OFFERS’ tab or in the promotional email we sent you.

Yes. You can amend or update your personal details by using the Loyal-Tea app. You won’t be able to change your email address. If your email address does change for any reason, please contact our Customer Care Team and they will update your details for you. If you have put your date of birth in incorrectly you will also need to contact our Customer Care Team.

We understand your privacy is really important to you, and we respect that. All of your personal information will be kept secure with us and will not be shared with any third party data collection agencies or other marketing or advertising programs. We only use your details to link your membership number to your transactions, so we can give you all the points and rewards you deserve. If you choose to ‘Opt in’, we will also email you to let you know about all the latest Chatime news, offers and events.

We’re sorry, we love to travel the world too. But unfortunately, at this stage, you can only earn or redeem Loyal-Tea points in Australia.

You’re account will expire if you don’t transact with your account within 3 years. Still want to stay a member? Simply reach out to us at Customer Care.

Yes! Through our partnership with Student Edge, our current offer is 2 for $13.50 Large fruity/milky iced teas. Simply present your Student Edge card or Student Edge App in any T-Brewery to redeem 2 x large Iced Milky or Iced Frui-teas for $13.50. Premium teas are included in the offer but mix-ins and up-size incur additional charges.

Of course – We love our heroes who save the world for us every day. You’ll receive 20% off when your order from any T-Brewery! Just show us your ID in store. Offer applies to all Emergency Services such as Police, Fire & Rescue, Medical, SES & Defence Force.

Reusable Cups

Yes we do (just not glass)!

You must ensure that your vessel is clean and hygenic,and if it is not, the T-Brewery has the right of refusal.

Our drinks will still be made to our standard regular and large sizes, irrelevant of your cup size.

Sure do! You’ll receive 20c off any Chatime reusable cup, and 10c off any non-Chatime reusable cups.

Yes you’ll still earn points on any reusable cup transactions.


You can check out the KJ content of all our drinks either by popping into our T-Breweries and taking a look at our drink information on the website

We now supply soy and oat milk at all our T-Breweries, make sure to ask one of our friendly T-Rista’s to make your drink soy or oat next time you are instore!

While the majority of our products are gluten-free, please be aware that there is a potential risk of gluten traces, as our on-site Oreo crumb does contain gluten.

Chatime is not halal certified.


One of the great things about Chatime, is that you have the option to reduce the amount of sugar that’s added to your flavoured drink. So you can choose to have the standard recipe, or go for half that amount of sugar, 30% sugar or no sugar at all.

You can customise the sweetness levels on all our flavoured teas, except for Guava flavoured and some limited edition drinks, as there is no additional sugar in those recipes. It’s sweet enough on its own!

Our flavoured syrups are derived from real fruits and therefore naturally contain fruit sugars. The additional sugar used in Chatime drinks is a Fructose syrup. The amount of fructose added varies for each tea, as some flavours are naturally sweeter than others.

The amount of total sugar used in our teas varies according to the ingredients used. If you would like to see a nutritional breakdown of our teas (including the grams of total sugar used), you can find out everything you want to know on our menu.

To give you a rough idea, our standard teas contain 28g of added fructose which is an equivalent of 361kJ. ** Based on average of 1oz sugar in teas.

And to put it into context, an average Chatime tea has the same amount of added sugar as a full-fat flavoured milk or an energy drink (as per Sugar Content of Popular Drinks study.)

But if that’s too sweet for your tastebuds, you can choose to reduce the amount of added sugar in your flavoured Chatime. Just ask your T-rista for half sugar, 30% sugar or no sugar at all, and they will customise your beverage for you. We’re sure, whichever option you go for, it will still taste tea-rrific.

When a T-rista asks if you would like ‘regular sugar’, this refers to the amount of added sugar in the original recipe. The standard recipe is optimised for flavour and may include some added sugar.

When you order half sugar, the amount of additional sugar is reduced by half. If you order 30% sugar, only a third of the additional sugar in the original recipe will be used. If you ask for no sugar, our T-ristas won’t add any additional sugar to your Chatime at all.


Too easy! Enquire here and our friendly franchising team will get in touch with you ASAP.

Check out all the stores currently available across Australia right here. We’ll be sure to update these locations as soon as they pop up so make sure to watch this space!

Great! We’re more than happy to welcome you to the Cha-fam so for any further information have a read through our franchise page.


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